Warranty Information

Warranty Information

Last Updated: November 18, 2025

At Nest and Purr, we carefully select and design cat furniture that is built for everyday use in real homes. This page explains how warranty coverage works for products purchased from www.nestandpurr.com.

Understanding Warranty Coverage

Most products sold by Nest and Purr are covered by a manufacturer’s warranty, not a separate store-issued warranty. This means warranty claims are handled by the manufacturer or supplier responsible for producing the item.

Nest and Purr, operated by IronTact Gear LLC, acts as a support bridge to help customers understand the process and provide proof of purchase when needed.

What Is Typically Covered

Manufacturer warranties generally cover manufacturing defects that appear under normal, intended use, including:

  • Structural defects in panels or posts
  • Severe stitching or material failures
  • Hardware defects such as screws or connectors failing under normal load
  • Manufacturing faults that affect product stability or safety

Coverage periods vary by product and supplier, but typically range from 30 days to 60 days from the date of delivery.

What Is Not Covered

Warranty coverage does not include issues related to normal use or external factors, including:

  • Normal wear and tear (scratching wear, fabric flattening, cosmetic aging)
  • Damage caused by misuse, improper assembly, or exceeding stated weight limits
  • Damage from pets chewing, clawing beyond intended use, or rough play
  • Accidental damage, tipping due to improper placement, or environmental exposure
  • Changes in appearance that do not affect function or safety

Cat furniture is designed to be used, scratched, and lived on. Visible wear over time is expected and is not considered a defect.

Assembly and Use Disclaimer

Proper assembly is essential for product safety and longevity. Warranty coverage may be void if damage results from:

  • Incorrect or incomplete assembly
  • Missing or substituted hardware
  • Failure to follow included assembly instructions

We strongly recommend assembling products on a flat surface and periodically checking hardware for tightness.

Defective on Arrival vs. Warranty Issues

If your item arrives defective:

If you notice a defect within 7 days of delivery, this is considered a delivery or quality issue, not a warranty claim.

Please contact us immediately at customercare@nestandpurr.com with your order number and clear photos. We will arrange a replacement or refund at no additional cost.

If an issue develops after use:

If a product develops a defect after being used normally, it may fall under manufacturer warranty coverage. In this case, a warranty claim is required.

How to Request Warranty Assistance

Step 1: Confirm Eligibility

  • Check that the product is within the warranty period
  • Confirm the issue is a manufacturing defect, not wear or misuse

Step 2: Contact the Manufacturer

Most manufacturers require direct contact for warranty claims. You may need to provide photos, a description of the issue, and proof of purchase.

Step 3: We’re Here to Help

If you are unsure how to proceed or the manufacturer is unresponsive, contact us at customercare@nestandpurr.com with:

  • Your order number
  • Product name
  • Clear photos of the issue
  • A brief description of the problem

We will assist by providing documentation and guiding you through the process when possible.

Nest and Purr’s Role

We will:

  • Provide proof of purchase for warranty claims
  • Help clarify warranty eligibility
  • Assist communication when possible

We cannot:

  • Repair or replace items outside warranty terms
  • Cover damage caused by misuse or normal wear
  • Override manufacturer warranty decisions

Warranty vs. Returns

Warranty claims and returns serve different purposes:

  • Returns apply within 7 days of delivery and are handled by Nest and Purr
  • Warranty claims apply after use and are handled by the manufacturer

For full return details, please review our Return Policy.

Contact Us

If you need assistance with a warranty-related question, please contact us:

Email: customercare@nestandpurr.com
Subject line: Warranty Assistance
Include your order number and photos if applicable

Nest and Purr is a brand operated by IronTact Gear LLC.

© 2025 IronTact Gear LLC. All rights reserved.