FREE Shipping On Orders Over $100
You'll receive an order confirmation email within a few minutes.
We accept:
All payments are processed securely through Shopify Payments.
Yes. We use industry-standard SSL encryption and are PCI-DSS compliant. We do not store your full credit card information—it's handled securely by our payment processor.
Orders are processed quickly, usually within 1-2 hours.
To modify or cancel:
We occasionally run promotions. Sign up for our newsletter to be notified of special discounts. For bulk orders, contact us at cs@irontactical.store for potential volume pricing.
No, only one discount code can be applied per order. Discount codes cannot be combined with other promotions unless specifically stated.
Processing Time: 1-2 business days
Shipping Time (Domestic):
International Shipping: 10-21 business days (varies by country)
Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by location. Note that some tactical items may be restricted in certain countries.
Important: You are responsible for any customs fees, duties, or import taxes.
Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account.
Contact us immediately at cs@irontactical.store with:
We'll work with the carrier to resolve the issue or send a replacement.
Yes! We proudly support our military members serving overseas. Standard shipping rates apply.
We accept returns within 30 days of delivery for most items. Items must be:
Non-returnable items:
See our full Return Policy for details.
We don't process direct exchanges. Here's the fastest way to get a different size or color:
This way, we can ship your new item right away without waiting for the return.
Once we receive and inspect your return:
You'll receive an email when the refund is issued.
No. All clearance and open-box sales are final. These items are sold at a discount and cannot be returned or exchanged.
We're sorry! Contact us right away at cs@irontactical.store with:
We'll send you the correct item immediately at no charge and provide a prepaid return label for the wrong item.
Check the product description for sizing information. Many of our items include:
Still unsure? Email us at cs@irontactical.store and we'll help you find the right size.
Return it within 30 days for a refund, then order the correct size. See our Return Policy for instructions.
We carry a mix of genuine brand-name products and high-quality aftermarket tactical gear. Product descriptions clearly indicate the manufacturer and specifications. All items meet our quality standards.
Most plate carriers do NOT include ballistic plates—they're sold separately. Check the product description carefully. If plates are included, it will be clearly stated.
Some helmets are ballistic-rated, while others are for training or airsoft use. Always check the product description for safety ratings and certifications.
Warning: Do not use non-ballistic helmets for live fire or combat situations.
MOLLE (Modular Lightweight Load-carrying Equipment) is a webbing system that allows you to attach pouches and accessories to vests, backpacks, and belts. Look for MOLLE-compatible pouches to customize your loadout.
We do not currently offer customization services (like embroidery or patches). However, most of our gear has MOLLE webbing or Velcro for easy personalization with your own patches and accessories.
Most products are covered by the manufacturer's warranty, not a store warranty. Warranty terms vary by brand—typically 30 days to 1 year for manufacturing defects.
See our Warranty Information page for details.
If defective upon arrival (within 7 days):
If it fails after use (within warranty period):
It depends. If it's a manufacturing defect (bad stitching, material failure), it may be covered under the manufacturer's warranty. Normal wear and tear is not covered.
Contact us at cs@irontactical.store and we'll help determine if it's a warranty issue.
No, you can checkout as a guest. However, creating an account allows you to:
Go to the login page and click "Forgot Password." Enter your email address and we'll send you a reset link.
Click "Unsubscribe" at the bottom of any marketing email. You'll still receive order confirmations and shipping updates.
Yes. We use SSL encryption and follow industry-standard security practices. We do not sell your personal data. See our Privacy Policy for details.
No, but you may be charged by your country's customs. These fees are the buyer's responsibility and vary by country. We have no control over these charges.
Yes, but you're responsible for return shipping costs. Contact us first at cs@irontactical.store before shipping anything back.
Email: cs@irontactical.store
Response Time: Within 24-48 hours (Monday-Friday)
Contact Form: Here
We process orders and respond to emails Monday-Friday, 9 AM - 5 PM EST. Orders placed on weekends or holidays will be processed the next business day.
We are an online-only store. We do not have a retail location.
Can't find the answer you're looking for? Contact us!
Email: cs@irontactical.store
Subject: Your question
Include: Order number (if applicable)
We're here to help and typically respond within 24-48 hours.
IronTact Gear LLC | Doing Business As: Iron Tactical Gear
© 2024 IronTact Gear LLC. All rights reserved.
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