Warranty Information

Warranty Information

Last Updated: November 18, 2024

At Iron Tactical Gear, we stand behind the quality of our products. This page explains warranty coverage for items purchased from www.irontactical.store.

Understanding Warranties

Most products we sell come with a manufacturer's warranty, not a store warranty. This means the manufacturer—not Iron Tactical Gear—is responsible for warranty claims.

Important Distinction

  • Defects covered by warranty: Manufacturing defects, material flaws (contact manufacturer)
  • Issues not covered by warranty: Normal wear and tear, misuse, or buyer's remorse (see our Return Policy)

Manufacturer Warranty Coverage

What's Typically Covered

Most manufacturers cover:

  • Manufacturing defects: Stitching failures, zipper malfunctions, material separation
  • Material defects: Fabric tears (not caused by use), hardware failures, buckle breaks
  • Workmanship issues: Poor construction that causes the item to fail under normal use

Coverage Period: Typically 30 days to 1 year from purchase date (varies by brand)

What's NOT Covered

Manufacturer warranties generally do not cover:

  • Normal wear and tear: Fading, scuffs, worn fabric from regular use
  • Misuse or abuse: Damage from improper use, modifications, or exceeding weight limits
  • Accidents: Cuts, burns, pet damage, vehicle accidents
  • Improper care: Damage from incorrect cleaning or storage
  • Lost or stolen items
  • Cosmetic issues: Minor color variations, loose threads that don't affect function

Product-Specific Warranty Information

Tactical Vests & Plate Carriers

Typical Coverage: 6 months to 1 year

Covered:

  • Stitching failures at stress points
  • MOLLE webbing separation
  • Buckle or fastener defects
  • Velcro failure under normal use

Not Covered:

  • Ballistic plate damage
  • Torn fabric from sharp objects
  • Faded colors from sun exposure
  • Modified or altered vests

Note: Body armor and ballistic plates have specific certifications and cannot be returned or warranted after use for safety reasons.

Tactical Backpacks & Bags

Typical Coverage: 6 months to 1 year

Covered:

  • Zipper failures
  • Strap separation or breakage
  • Seam failures
  • Frame or support defects

Not Covered:

  • Tears from overpacking
  • Water damage (unless advertised as waterproof)
  • Scratches or scuffs
  • Broken zippers from forcing when jammed

Tactical Boots

Typical Coverage: 30-90 days (varies by brand)

Covered:

  • Sole separation
  • Stitching failures
  • Manufacturing defects in leather or materials
  • Grommet or eyelet failures

Not Covered:

  • Normal sole wear from walking
  • Cracked leather from lack of care
  • Water damage (unless marketed as waterproof)
  • Fit issues (wrong size is a return, not warranty)
  • Odor or discoloration

MOLLE Pouches & Accessories

Typical Coverage: 90 days to 6 months

Covered:

  • Zipper defects
  • Strap failures
  • Snap or buckle defects

Not Covered:

  • Velcro wear over time
  • Fading or color changes
  • Tears from sharp objects

Tactical Helmets

Typical Coverage: 30 days (limited)

Covered:

  • Manufacturing defects in shell
  • Padding separation
  • Retention system failures

Not Covered:

  • Impact damage (helmets are single-use after impact)
  • Modifications or custom work
  • Normal wear on padding

Important: Helmets cannot be returned after use for safety reasons. Any helmet involved in an impact should be replaced, not repaired.

How to Make a Warranty Claim

Step 1: Determine Warranty Eligibility

  • Check if your item is within the warranty period
  • Confirm the issue is a manufacturing defect, not normal wear

Step 2: Contact the Manufacturer First

Most manufacturers require you to contact them directly:

  1. Locate the manufacturer's name on your product or packaging
  2. Visit the manufacturer's website to find their warranty claim process
  3. Provide proof of purchase (your Iron Tactical Gear receipt/order number)
  4. Follow their instructions for inspection, photos, or return

Step 3: Contact Us If You Need Help

If you're having trouble with a warranty claim or the manufacturer is unresponsive:

  • Email us: cs@irontactical.store with "Warranty Assistance" in the subject
  • Provide: Order number, product name, photos of the defect, description of the issue
  • We'll help: Contact the manufacturer on your behalf or guide you through the process

Iron Tactical Gear's Role

While we don't provide our own warranty, we're here to help:

We Will:

  • Provide proof of purchase for warranty claims
  • Guide you through the manufacturer's warranty process
  • Advocate for you if a manufacturer is unresponsive
  • Accept returns within 30 days if the item is defective and warranty doesn't apply

We Cannot:

  • Repair or replace items outside the manufacturer's warranty
  • Offer refunds for items damaged by misuse
  • Process warranty claims for used body armor or helmets (safety reasons)

Defective Items vs. Warranty Claims

If Your Item Arrives Defective

If your item is defective upon arrival (within 7 days):

  • This is not a warranty issue
  • Contact us immediately at cs@irontactical.store
  • We'll replace or refund the item at no charge

If Your Item Fails After Use

If your item develops a defect after normal use:

  • This is a warranty issue
  • Contact the manufacturer directly
  • We can help facilitate the claim

Extended Warranties

Some manufacturers offer extended warranty programs:

  • Check the manufacturer's website to see if extended coverage is available
  • Purchase extended warranties directly from the manufacturer
  • Iron Tactical Gear does not sell or administer extended warranties

Return vs. Warranty: What's the Difference?

Returns Warranty Claims
Within 30 days of delivery After 30 days, during warranty period
Buyer's remorse, wrong size, not satisfied Manufacturing defects only
Handled by Iron Tactical Gear Handled by manufacturer
Full refund if eligible Repair or replacement only

Frequently Asked Questions

Q: My vest started falling apart after 2 months. Is this covered?
A: Yes, if it's a manufacturing defect (bad stitching, material failure). Contact the manufacturer with your proof of purchase.

Q: My boots wore out after 6 months of daily use. Can I get a replacement?
A: Normal wear and tear is not covered. However, if the sole separated or stitching failed under normal use, this may be a warranty issue.

Q: Can I return body armor if I don't like the fit?
A: Body armor can be returned only if unused and within 30 days. Once used, it cannot be returned for safety reasons.

Q: I lost my receipt. Can I still make a warranty claim?
A: Contact us at cs@irontactical.store with your order number or email address. We can provide proof of purchase.

Q: The manufacturer denied my warranty claim. What now?
A: Contact us with details. If the denial seems unfair, we'll try to advocate on your behalf. However, the manufacturer has final say on warranty decisions.

Contact Us

Need warranty assistance?

Email: cs@irontactical.store
Subject: "Warranty Claim Help"
Include: Order number, product name, photos of defect

We're here to help you get the support you need.

This warranty information applies to products purchased from www.irontactical.store. Third-party sellers may have different warranty terms.

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